Privacy Policy
Last updated: 10 November 2026
1. Introduction
Care on Call Healthcare Ltd is committed to protecting the privacy, confidentiality and personal information of everyone who visits our website, enquires about our services, applies for employment or engages with our organisation.
This Privacy Policy explains how we collect, use, store, share and protect personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and applicable privacy legislation.
This policy applies to our website, www.careoncallhealthcare.com, and personal information collected through our online services.
2. Who We Are
Company Name: Care on Call Healthcare Ltd
Company Registration Number: 16301430
Office: 2 Falcon Gate, Shire Park, Welwyn Garden City, Hertfordshire, United Kingdom
Email: admin@careoncallhealthcare.com
Telephone: 01438 487070
Website: www.careoncallhealthcare.com
Care on Call Healthcare Ltd is the data controller for personal information that it determines how and why to process.
3. Information We Collect
Depending on how you interact with us, we may collect:
Names, telephone numbers, email addresses and postal addresses.
Information submitted through website contact forms and service enquiries.
Details of requested companionship, welfare checks, community access and independent living support.
Recruitment information, including CVs, employment history, qualifications, references and right-to-work documentation.
Information required for recruitment checks, including Disclosure and Barring Service information where lawful and appropriate.
Information relating to healthcare staffing bookings and professional enquiries.
Website usage information, including IP addresses, browser details, cookies and analytics data.
Correspondence and information provided through telephone calls or emails.
Where necessary, we may also process sensitive personal information, including relevant health information, subject to additional legal safeguards.
We request that visitors do not submit unnecessary sensitive information through general website enquiry forms.
4. How We Use Personal Information
We process personal information for purposes including:
Responding to enquiries and requests for information.
Discussing and arranging our available support services.
Managing healthcare staffing enquiries, bookings and professional relationships.
Processing employment and agency worker applications.
Conducting recruitment, eligibility and compliance checks.
Communicating with clients, applicants, workers and business contacts.
Maintaining appropriate business, financial and operational records.
Improving website functionality, accessibility and performance.
Monitoring website traffic and advertising effectiveness where permitted.
Meeting applicable legal and regulatory obligations.
Protecting the safety, security and legitimate interests of individuals and our organisation.
We use personal information only for identified, lawful purposes.
5. Our Lawful Bases for Processing
Depending on the circumstances, we may rely on the following lawful bases under UK GDPR:
Consent: Where an individual has given valid permission for a specific purpose, such as optional website tracking or certain marketing communications.
Contract: Where processing is necessary to enter into or perform a contract.
Legal Obligation: Where information must be processed to comply with applicable laws, including employment, taxation and record-keeping requirements.
Legitimate Interests: Where processing is necessary for legitimate business activities, such as responding to relevant enquiries, managing business relationships and maintaining security, provided individuals’ rights and interests are appropriately protected.
Vital Interests: Where necessary to protect someone’s life in an emergency.
Where special category information is processed, we identify an additional condition under Article 9 of UK GDPR. Criminal offence information is handled only where an appropriate legal basis and additional legal authorisation apply.
6. Recruitment and Healthcare Staffing Information
Care on Call Healthcare Ltd processes personal information from individuals applying for employment or registration as agency healthcare workers.
This may include application forms, CVs, qualifications, employment references, training records, right-to-work evidence and appropriate background checks.
Relevant candidate information may be shared with prospective placement organisations where there is a lawful basis, appropriate safeguards and a legitimate recruitment or placement purpose.
We apply additional protections to sensitive recruitment information and restrict access to authorised personnel.
7. Cookies and Google Analytics
Our website uses cookies and similar technologies to support website functionality and understand how visitors interact with our services.
These may include:
Essential Cookies: Required for the operation, security and basic functionality of the website.
Analytics Cookies: Used by tools including Google Analytics to understand website traffic and visitor interactions.
Marketing Cookies: Used by Google advertising technologies to measure advertising activity and effectiveness.
We use Complianz to provide visitors with cookie consent choices.
Non-essential cookies should only be activated where valid consent has been obtained or another applicable legal exemption permits their use.
Visitors can accept, reject or manage non-essential cookies through the website’s consent controls.
For further details, please refer to our Cookie Policy (UK), available through the website’s cookie consent banner.
8. Sharing Personal Information
We may share relevant personal information with third parties where necessary and lawful, including:
Healthcare organisations and staffing clients involved in appropriate recruitment or placement arrangements.
Service providers supporting website hosting, communications and business administration.
Professional advisers, accountants and authorised business service providers.
Technology and analytics providers where relevant services are used lawfully.
Regulators, public authorities or law enforcement agencies where disclosure is legally required.
We limit disclosures to information necessary for the relevant purpose and apply appropriate confidentiality and security safeguards.
9. Data Storage and Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.
These measures include appropriate access controls, confidentiality procedures, secure handling practices and restrictions on access to sensitive records.
No internet-based transmission or storage system can be guaranteed to be completely secure.
10. How Long We Keep Your Information
Personal information is retained only for as long as necessary for the purpose for which it was collected, including applicable legal, contractual and regulatory requirements.
Retention periods may differ for enquiries, recruitment records, staffing documents, financial information and service-related records.
When information is no longer required, it will be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.
Individuals may contact us for further information about the retention criteria applicable to their information.
11. International Data Transfers
Some website, analytics or business technology providers may process information outside the United Kingdom.
Where international transfers take place, we assess the applicable legal requirements and use appropriate safeguards, such as UK adequacy regulations or approved contractual protections, as required.
12. Your Data Protection Rights
Depending on the circumstances and applicable law, you may have the right to:
Request access to personal information held about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information.
Request restriction of certain processing activities.
Object to processing based on particular lawful grounds.
Request transfer of eligible personal information.
Withdraw consent where processing relies on consent.
Raise concerns about how your personal information is handled.
These rights are subject to applicable legal conditions and exemptions.
To exercise your rights, contact admin@careoncallhealthcare.com.
13. Marketing Communications
Where we send electronic marketing communications, we comply with applicable data protection and electronic marketing requirements.
Where consent is legally required, we will obtain it before sending marketing communications.
Recipients can withdraw consent or opt out of marketing communications using the available unsubscribe method or by contacting us directly.
14. Third-Party Websites
Our website may contain links to external websites operated by other organisations.
We are not responsible for their privacy practices or content. Visitors should review the privacy policies of those organisations before submitting personal information.
15. Children’s Personal Information
Our website is primarily intended for adults, business contacts, service enquiries and prospective workers.
We do not intentionally use the website to collect children’s personal information for marketing purposes.
Where information concerning a child is legitimately required, it will be handled in accordance with applicable legal requirements and appropriate safeguards.
16. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, website technology, legal requirements or information-handling practices.
The latest version will be published on our website with an updated revision date.
17. Complaints and Contact Information
If you have questions or concerns about how Care on Call Healthcare Ltd handles your personal information, please contact:
Care on Call Healthcare Ltd
Email: admin@careoncallhealthcare.com
Telephone: 01438 487070
You also have the right to raise a complaint with the Information Commissioner’s Office (ICO), the United Kingdom’s independent data protection regulator.
Information Commissioner’s Office: https://ico.org.uk/
Website: www.careoncallhealthcare.com